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How keralalotteries Handles Your Personal Data

At keralalotteries, we are clear about what personal data we collect when you open an account, how we use it, and the rights you hold over that data…

Transparent Data PracticesIndia-Specific Privacy RightsSecure Account StorageUPI & Paytm Payment Data ProtectedContact Us Any Time

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What Data We Collect and Why We Use It

keralalotteries Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with keralalotteries, we collect the details you provide directly — your name, email address, phone number and, where you choose to transact, the payment identifiers linked to UPI, Paytm or PhonePe. We also gather technical data such as IP addresses, device

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identifiers and session logs to maintain account security and prevent unauthorised access. We use this data solely to operate your account, process withdrawals, verify identity as required by local law, and send you account-related communications. We do not sell your personal data to third parties. Access
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to your account and our services depends on whether they are permitted under the laws applicable in your region.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how we store your data, want to request a copy of what we hold, or wish to ask us to delete specific records from your account…

Email Privacy Support Write to our privacy team at the address listed in your account dashboard. We respond to data access, correction and deletion requests within 30 days and keep a log of every request we receive.

Live Chat on keralalotteries.vip Start a live chat directly from the keralalotteries.vip website. Our agents can raise a formal privacy ticket on your behalf, confirm receipt immediately and escalate to the data-protection officer when needed.

In-Account Privacy Centre Log into your account, navigate to Settings, and select the Privacy section. From there you can download a copy of your stored data, review consent records and submit a deletion request without contacting support.

HOW WE PROTECT YOU

Our Data Handling and Account Security Practices

Every layer of our data infrastructure is designed to limit who can access your information and for how long.

Encryption in Transit and at Rest

All data moving between your device and keralalotteries.vip is encrypted using TLS. Stored records — including payment identifiers from UPI and Paytm — are encrypted at rest so they cannot be read even if a storage layer were compromised.

Cookie and Tracking Practices

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and withdraw cookie consent at any time through the cookie settings panel available on every page of our site.

Data Retention Periods

Account data is kept for as long as your account is active and for a further period required by applicable Indian financial regulations. Once the retention period expires, records are deleted or anonymised following a defined internal schedule.

Account Security Controls

We send login alerts to your registered email and phone number whenever a new device accesses your account. You can also view active sessions and revoke access from any device through the Security tab in your account settings.

Third-Party Data Sharing Limits

We share personal data only with payment processors such as UPI networks and PhonePe where necessary to complete a transaction, and with identity-verification partners where local law requires it. No data is shared with advertisers.

Your Right to Access and Correct Data

You can request a full copy of the personal data we hold about you, ask us to correct inaccuracies, or ask for deletion where local law permits. Submit these requests via the in-account Privacy Centre or by emailing our privacy team directly.

Frequently Asked Questions About Our Privacy Policy

These are the questions we hear most often about how keralalotteries manages personal data. If your question is not listed here, reach out to our privacy support team via live chat or email and we will respond within 48 hours.

We collect the name, email address, phone number and date of birth you provide at registration. If you add a payment method such as UPI or Paytm, we also store the associated payment identifier to process future transactions securely on your behalf.

We share data only where necessary — with payment processors like PhonePe and UPI networks to complete transactions, and with identity-verification services where Indian law requires it. We do not sell, rent or trade your personal data to any advertiser or marketing company.

We retain account data for as long as your account remains active. After account closure, we keep records for the period required under applicable Indian financial and regulatory rules, after which data is permanently deleted or anonymised.

Yes. Log into your account, go to Settings, and open the Privacy Centre to download a copy of your stored data. Alternatively, email our privacy team and we will prepare a data export and send it to your registered email within 30 days.

Submit a deletion request through the in-account Privacy Centre or contact our privacy team by email. We will process eligible requests within 30 days. Some data may be retained for the period required by applicable Indian law even after a deletion request.

We use session cookies required for login, and optional analytics cookies to understand page usage. You can review which cookies are active and withdraw consent for non-essential cookies at any time using the cookie settings panel at the bottom of every page.

Contact our data-protection officer directly via the privacy email listed in your account dashboard. If you are not satisfied with our response, you may escalate the matter to the relevant data-protection authority in your jurisdiction under Indian law.

How keralalotteries Handles Your Personal Data

Contact Us About Your Privacy Rights

Our Data Handling and Account Security Practices

Encryption in Transit and at Rest

Cookie and Tracking Practices

Data Retention Periods

Account Security Controls

Third-Party Data Sharing Limits

Your Right to Access and Correct Data

Frequently Asked Questions About Our Privacy Policy

01 What personal data does keralalotteries collect when I open an account?

02 Does keralalotteries share my data with third parties?

03 How long does keralalotteries keep my personal data?

04 Can I request a copy of the data keralalotteries holds about me?

05 How do I ask keralalotteries to delete my personal data?

06 What cookies does keralalotteries use and can I turn them off?

07 Who do I contact if I believe my privacy rights have been breached?

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